Talk to the people who build it.
Nemivo is a small operation, so your message is read by someone who can actually change the product. There is one address for everything.
Support and questions
Something is confusing, something is not doing what you expected, or you want a platform we do not support yet. All of it is welcome.
A save that did not capture
Tell us the platform, roughly what the item was (a reel, a playlist, a thread), and whether the extension showed anything in its popup. That is usually enough to reproduce it.
Privacy requests
Access, correction, export or deletion of your data. You can export and delete from inside the app yourself, but write to us if you would rather we handled it. We answer within 30 days.
Security issues
Please tell us before disclosing publicly. We will confirm we received it, work the issue with you, and credit you if you want the credit.
Faster from inside the app
If you are signed in, Settings has a feedback form that sends your message with your account already attached, so we do not have to ask which account you mean. For anything about billing or your account specifically, that is the quickest route.
Before writing about how a save was processed, it may be worth reading How it works. It explains why Nemivo reads the caption rather than the video, which answers most of the “why is this summary thin” questions.